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Digital SIMs

How to Buy eSIMs with FX-Port

A comprehensive guide to digital SIM technology, global data packages, and seamless connectivity solutions for your customers.

eSIM Overview

eSIMs (embedded SIMs) are digital alternatives to physical SIM cards. FX-Port connects you with global eSIM providers offering coverage across 200+ countries. Instead of swapping physical cards, travelers scan a QR code to instantly activate digital connectivity.

Key Benefits

eSIMs offer significant advantages over traditional SIM cards:

  • Instant Activation: No physical shipping required. Customers receive activation codes via email immediately after purchase.
  • Multiple Profiles: Devices can store multiple eSIM profiles, allowing travelers to switch between carriers without swapping physical cards.
  • Flexible Data Packages: Choose from country-specific, regional, or global packages tailored to travel needs and duration.
  • Easy Management: Monitor data usage, view remaining balance, and purchase top-ups directly through the mobile app.
  • Cost-Effective: Competitive data rates compared to traditional roaming charges, with transparent pricing and no hidden fees.

Important to Know

Key points to understand before purchasing:

  • Device Compatibility: Not all devices support eSIM technology. Verify compatibility before purchasing to avoid issues.
  • Data-Only Service: Most eSIM packages provide data connectivity only. Voice calls typically require internet-based apps like WhatsApp, Google Maps, or other messaging services.
  • Activation Period: eSIM validity begins when the eSIM is first activated, not at the time of purchase.
  • One-Time Use: eSIM QR codes can only be scanned once during installation. Save the QR code securely for reference.

Your eSIM Dashboard

Once purchased, customers manage everything from their personal eSIM dashboard:

FX-Port eSIM Dashboard showing orders list, status, and actions

The eSIM dashboard provides a centralized view of all orders, usage statistics, and quick actions

  • Complete list of all eSIM orders with status indicators (active, pending, expired)
  • Real-time data usage monitoring with visual progress bars
  • Instant access to activation QR codes and setup instructions
  • Easy top-up purchases when running low on data
  • Complete purchase and usage history for record-keeping
  • Direct support access for troubleshooting and assistance

Understanding eSIM Commissions

eSIM commissions on FX-Port are automatically applied to all agencies. As an agency, you don't need to configure commission rates—they're standardized across all eSIM packages and set by FX-Port to ensure competitive pricing.

Supported Devices

eSIM functionality requires compatible hardware. Before purchasing, verify that your customer's device supports eSIM technology. Most modern smartphones released in recent years support eSIM, but older models may not be compatible.

Checking Device Compatibility

FX-Port provides a tool to verify eSIM device compatibility before purchase, helping prevent issues with incompatible devices.

eSIM device compatibility checker showing supported iPhones and Android devices

Device compatibility tool showing supported devices including various iPhone models and Samsung Galaxy devices

How to Check Compatibility:

  • Search for the device model in the compatibility tool
  • Review the list of supported devices organized by manufacturer
  • Check the compatibility status before proceeding with purchase
  • Inform customers about compatibility requirements before ordering

Pro Tip

Most iPhones from iPhone XS onwards and many Android devices from 2019 onwards support eSIM. When in doubt, check the manufacturer's specifications or use our compatibility tool.

Browsing and Selecting eSIMs

FX-Port offers three types of eSIM coverage: country-specific, regional, and global packages. Navigate to the eSIMs section to explore available options for your customers' travel destinations.

eSIM Coverage Types

eSIM packages are organized by coverage scope to match different travel scenarios:

Country-Specific Packages

Designed for travelers visiting a single country. These packages typically offer the best value for extended stays in one location with higher data allowances at competitive prices.

Best for: Single-destination trips, business travel, extended stays

Country-specific eSIM packages

Regional Packages

Cover multiple countries within a specific region (e.g., Europe, Asia, Middle East). Ideal for travelers visiting several countries during one trip without needing separate packages for each destination.

Best for: Multi-country tours, regional business trips, backpacking

Regional eSIM packages

Global Packages

Provide connectivity across 100+ countries worldwide. Perfect for frequent travelers or those with complex itineraries spanning multiple regions.

Best for: World travelers, international business professionals, cruise passengers

Understanding eSIM Packages

Each eSIM package displays key information to help you choose the right option. Understanding package details ensures you select appropriate coverage for travel duration and data needs.

Package Information

Each eSIM package includes:

  • • Data Allowance: Total data included in the package (e.g., 1GB, 5GB, 10GB, unlimited)
  • • Validity Period: Number of days the eSIM remains active after first use (e.g., 7 days, 15 days, 30 days)
  • • Coverage Area: Countries or regions where the eSIM provides connectivity
  • • Network Speed: Connection type (4G LTE, 5G) and any speed restrictions
  • • Retail Price: Total cost including commission, displayed in your account currency

eSIM Expiration

Understanding how eSIM validity works is important for travel planning:

  • • Activation-Based Validity: The validity period begins when the eSIM is first activated, not when purchased. Customers can buy in advance without losing days.
  • • Data vs. Time Expiry: eSIMs expire when either the data allowance is consumed or the validity period ends, whichever comes first.
  • • No Rollover: Unused data does not carry over to new packages. Choose appropriate data allowances to minimize waste.

Making Your Purchase

Purchasing an eSIM on FX-Port is straightforward. Once you've selected a package, complete the order form with customer information and proceed to payment.

Purchase Steps

Follow these steps to complete an eSIM purchase:

Select Package

Choose the appropriate eSIM package based on destination, data needs, and travel duration.

Enter Customer Information

You'll need to fill in your customer's details on the order form:

eSIM order form showing customer information fields

Order form with customer information entry fields

Required Information:

  • Full name (must match travel documents)
  • Email address (for receiving activation QR code and instructions)
  • Phone number (optional, for support contact)

Review Order Details

Verify package details, pricing, and customer information before confirming.

Complete Payment

Process payment using your FX-Port account balance or connected payment method.

Installing and Activating Your eSIM

After purchase, your customer receives an eSIM activation QR code via email. Installation is quick and simple—just scan the QR code with their compatible device and follow the prompts.

Activation Process

Customer installation steps:

Installation Steps

  1. 1. Receive QR Code: Check email for the eSIM activation QR code and installation instructions (arrives within minutes of purchase).
  2. 2. Scan QR Code: Open device settings, navigate to cellular/mobile data settings, select 'Add eSIM,' and scan the QR code using the device camera.
  3. 3. Confirm Installation: Follow on-screen prompts to complete eSIM installation. The process typically takes 1-2 minutes.
  4. 4. Label eSIM: Assign a label to the eSIM (e.g., 'Travel Data,' 'Europe Trip') to distinguish it from other cellular plans.
  5. 5. Activate eSIM: Turn on the eSIM profile when ready to use. Validity begins upon first activation.
  6. 6. Connect and Verify: Enable cellular data for the eSIM profile and verify connectivity. Network connection may take a few moments.
eSIM installation showing QR code scanning process

QR code installation interface

Important Note

The eSIM can be installed before traveling. The validity period begins when the eSIM is first activated upon arrival at the destination.

Managing Your eSIMs

FX-Port provides comprehensive tools to manage, track, and support eSIM orders. View usage in real-time, manage top-ups, and access booking history all from one dashboard.

Dashboard Features & Usage Tracking

Your eSIM management dashboard provides complete visibility into orders and usage data:

eSIM management dashboard showing usage tracking, data consumption, and order history

Complete dashboard showing order management, usage statistics, and available actions

Key Dashboard Features:

  • • Real-Time Usage Data: Monitor data consumption with live updates showing remaining data and validity period.
  • • Order Status Tracking: View all orders with clear status indicators (active, pending activation, expired).
  • • QR Code Access: Retrieve activation QR codes anytime for reinstallation or device changes.
  • • Usage History: Review historical data consumption patterns and package performance.
  • • Multiple Order Management: Track and manage multiple eSIM orders for different customers simultaneously.
  • • Usage Alerts: Receive notifications when data usage reaches threshold limits (80%, 90%, 100%).

Top-Up Packages

If customers run out of data during their trip, they can easily purchase top-up packages:

Top-up eSIM interface showing available data packages with pricing

eSIM top-up interface with available packages

How Top-Ups Work:

  • • Instant Top-Up: Purchase additional data packages without installing a new eSIM profile.
  • • Same Profile: Top-ups add data to the existing eSIM—no need to scan new QR codes or reconfigure devices.
  • • Flexible Sizes: Choose from various top-up package sizes based on remaining travel duration.
  • • Validity Extension: Some top-ups extend the validity period along with adding data allowance.

Important Note

Not all eSIM packages support top-ups. Check package details before purchase if top-up capability is important to your customers. Packages that support top-ups are clearly marked in the package information.

Supporting Your Customers

If customers encounter issues with their eSIM, FX-Port support is available:

  • • Installation Issues: Troubleshooting QR code scanning problems or installation errors
  • • Connectivity Problems: Assistance with network connection issues or roaming settings
  • • Data Usage Queries: Clarification on data consumption rates or unexpected usage
  • • Refund Requests: Processing refunds for unused eSIMs according to terms and conditions

Have any questions or something is not clear? Contact us for support.

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